Shipping & Delivery
Your Vera Lumin experience continues with reliable delivery. We ship orders from the Netherlands via FedEx.
| Destination | Estimated Delivery Time |
|---|---|
| Netherlands | 1-2 business days |
| Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Spain | 2 business days |
| Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden | 3 business days |
| Switzerland | 2-3 business days |
| Great Britain | 2-3 business days |
Shipping Costs
Shipping costs are calculated and displayed at checkout before you place your order, in the currency available for your delivery country.
Delivery Timeframe
The delivery times shown above are estimates. Unless we expressly agree a different timeframe with you, delivery will take place without undue delay and no later than 30 days after the conclusion of the contract.
Taxes, Duties, and Checkout Currency
- Checkout currency by destination: Depending on your delivery country, prices and shipping charges may be shown and charged in EUR, DKK, CZK, SEK, HUF, PLN, RON, CHF, or GBP.
- European Union: Orders are shipped from the Netherlands. There are no additional customs duties or import taxes upon delivery within the EU.
- Great Britain: We currently accept orders for Great Britain only where the consignment value is above £135. Import VAT and duties for eligible orders are calculated and added at checkout.
- Switzerland: Import taxes and duties are calculated and collected at checkout.
Order Cancellations
We begin processing orders quickly and, once an order has entered processing, we may not be able to stop shipment or make changes to it. This operational limitation does not affect your statutory rights, including any right of withdrawal that applies to your order.
Order Tracking
Once your package leaves our facility, we will send you an email with your FedEx tracking number. You can use this number to follow your order until delivery.
Unclaimed or Refused Packages
If a parcel is returned to us because you provided an incorrect address, did not collect the parcel, or refused delivery for reasons not attributable to Vera Lumin, we may deduct the direct return shipping costs from your refund, provided these costs were clearly disclosed before purchase. This does not affect your statutory rights.
Lost or Damaged Packages
The risk of loss or damage passes to you only when you, or a third party indicated by you other than the carrier, take physical possession of the goods.
If your package is lost or arrives damaged, please contact us as soon as reasonably possible at vera@veralumin.com with your order number. Where possible, please include clear photos of the item and packaging. We will work with the carrier and provide the remedy required under applicable law.
If you need help with your delivery or have any questions, please contact us at vera@veralumin.com.